ph47 Casino — Privacy Policy

1. Introduction

ph47 is committed to protecting the privacy and personal data of every Filipino player who registers and plays on the platform. This Privacy Policy sets out our data collection practices, the purposes for which we process personal data, the parties with whom data may be shared, the security measures we maintain, and the rights available to you as a data subject under Philippine law.

This Policy applies to all personal data collected through the ph47 website at ph47.club, through any ph47 mobile-optimised web interface, through customer support communications, and through our payment processing and verification systems. It applies to registered players, prospective players who begin but do not complete the registration process, and visitors to the ph47 website.

This Privacy Policy should be read together with ph47's Terms & Conditions. Capitalised terms not defined in this Policy have the meaning given to them in the Terms & Conditions.

2. Data Controller

ph47 is the data controller responsible for the personal data collected through the ph47 platform. As data controller, ph47 determines the purposes and means of processing personal data in accordance with applicable Philippine law and the instructions of relevant regulatory authorities.

ph47 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. Contact details for the DPO are provided in Section 14 of this Policy. The DPO is available to assist with all data subject enquiries and rights requests.

3. Data We Collect

ph47 collects personal data in the following categories:

A. Registration & Identity Data

• Full legal name as it appears on a government-issued ID.
• Date of birth (used to verify 21+ age eligibility).
• Philippine mobile number (used as primary account identifier and for OTP verification).
• Email address (where provided during registration or account updates).
• Residential address (required for full KYC verification).
• Government-issued ID type and number (required for withdrawal verification and AML compliance).

B. Financial & Transaction Data

• GCash number, Maya account, bank account details, or other payment method identifiers used for deposits and withdrawals.
• Deposit history, withdrawal history, and transaction reference numbers.
• Wallet balances and bonus credit history.

C. Gaming & Activity Data

• Game play history, including games played, wager amounts, wins, and losses.
• Session data including login timestamps, session duration, and logout timestamps.
• Bonus activations, wagering progress, and promotion redemption history.
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

D. Technical & Device Data

• IP address and geolocation data derived from IP.
• Device type, operating system, and browser type.
• Cookie data and session identifiers (see Section 10).

E. Communications Data

• Records of communications with ph47 customer support via live chat, email, or other channels.
• Feedback and survey responses where voluntarily provided.

4. How We Use Your Data

ph47 uses personal data for the following purposes:

• Account Management: To register and maintain your ph47 account, verify your identity and age eligibility, and manage your login credentials.
• Transaction Processing: To process deposits and withdrawals via your chosen payment methods (GCash, Maya, InstaPay, BPI, BDO, Metrobank, and others), verify transaction legitimacy, and maintain financial records.
• Service Delivery: To provide access to ph47 games and betting services, personalise game recommendations based on your activity history, and maintain platform functionality.
• Customer Support: To respond to your enquiries, resolve disputes, and assist with account or transaction issues via the 24/7 live chat and email support team.
• Legal & Regulatory Compliance: To meet our obligations under the Data Privacy Act of 2012, Anti-Money Laundering Act (Republic Act 9160 as amended), and the regulatory context applicable to online gaming in the Philippines, including identity verification and suspicious activity reporting.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tool settings you have activated, and fulfil our duty of care obligations.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, and bonus abuse.
• Communications: To send you transactional messages (deposit confirmations, withdrawal notifications, password reset instructions), and where you have opted in, promotional communications about ph47 offers relevant to Filipino players.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game selection, and user experience.

5. Legal Basis for Processing

ph47 processes your personal data on the following legal bases as provided under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to fulfil our obligations under the ph47 Terms & Conditions, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable Philippine law, including AML obligations, age verification requirements, and regulatory reporting.
• Legitimate Interest: Processing for fraud prevention, security monitoring, responsible gaming enforcement, and platform improvement, where our legitimate interest in maintaining platform integrity does not override your rights and freedoms.
• Consent: Processing for optional promotional communications, where your explicit opt-in consent has been obtained. You may withdraw consent for promotional communications at any time by contacting ph47 support or using the unsubscribe mechanism in communications.

6. Data Sharing

ph47 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Personal data is shared only in the following limited circumstances:

• Payment Processors: Transaction data is shared with payment service providers (including GCash, Maya, QR Ph, and banking partners) to process deposits and withdrawals. Each payment processor operates under their own privacy policy and data processing agreements with ph47.
• Game Technology Providers: Certain game activity data is transmitted to third-party game providers (including PG Soft, JILI, Pragmatic Play, and others) as technically necessary to deliver game services. Game providers are contractually prohibited from using this data for any purpose other than service delivery.
• KYC & Identity Verification Services: Identity documents provided during verification may be processed by authorised third-party identity verification service providers, subject to strict data processing agreements.
• Regulatory and Law Enforcement Authorities: ph47 will disclose personal data to competent Philippine authorities where required to do so by law, court order, or regulatory direction, including AMLC reporting obligations.
• Professional Advisors: Legal, audit, and compliance advisors engaged by ph47 may access personal data to the minimum extent necessary to provide their services, subject to professional confidentiality obligations.

7. International Data Transfers

Some of ph47's third-party service providers and game technology partners may be located outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, ph47 ensures that adequate safeguards are in place in accordance with the Data Privacy Act of 2012, including data processing agreements incorporating the standard contractual protections recognised by the National Privacy Commission.

ph47 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards. Players may request information about the specific safeguards in place for any international data transfers by contacting the ph47 DPO.

8. Data Retention

ph47 retains personal data for the period necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your active ph47 account relationship, and for a period of five years following account closure, unless a longer retention period is required by law.
• Financial & Transaction Records: Retained for a minimum of five years following each transaction in compliance with the Anti-Money Laundering Act and its implementing regulations.
• KYC Documentation: Retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Customer Support Communications: Retained for two years following resolution of the relevant issue, or longer where the matter is subject to ongoing dispute or legal proceedings.
• Technical & Device Logs: Retained for 12 months from the date of collection, unless longer retention is required for fraud investigation or compliance purposes.

After the relevant retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

9. Security Measures

ph47 implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and ph47 servers.
• Encryption of sensitive data at rest, including payment method identifiers and identity documents.
• Role-based access controls ensuring that staff access personal data only to the minimum extent required for their job function.
• Multi-factor authentication for internal administrative access to player data systems.
• Regular security vulnerability assessments and penetration testing of ph47 systems.
• Staff training on data privacy obligations and secure data handling procedures.
• Incident response procedures enabling ph47 to detect, investigate, and notify affected players and the National Privacy Commission of personal data breaches within the timeframes required by law.

While ph47 takes all reasonable measures to protect your personal data, no security system is entirely impenetrable. You are responsible for maintaining the security of your own ph47 account credentials and for notifying ph47 immediately if you suspect any unauthorised access to your account.

10. Cookies and Tracking Technologies

ph47 uses cookies and similar tracking technologies on the ph47 website to enable essential platform functionality and to improve your experience.

Types of cookies used by ph47:

• Essential Cookies: Required for the ph47 platform to function correctly. These include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that remember your language and display preferences. Essential cookies cannot be disabled without impairing your ability to use ph47.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use ph47, enabling us to identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Functional Cookies: Used to remember optional preferences you have set, such as game lobby display settings, responsible gaming reminders, and recently played game history.

ph47 does not use cookies to deliver third-party advertising or to track your activity on external websites. You may manage cookie preferences through your browser settings; however, disabling essential cookies will impair your ability to log in and use ph47.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph47:

• Right to be Informed: You have the right to be informed of the personal data ph47 holds about you, the purposes for which it is processed, and the recipients with whom it is shared. This Privacy Policy serves as the primary means by which ph47 exercises its transparency obligation.
• Right of Access: You have the right to request a copy of the personal data ph47 holds about you. ph47 will respond to access requests within 15 business days of receipt.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You may update basic account information through your ph47 account settings; for KYC-related data corrections, contact the support team.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph47's legal retention obligations. Where a legal retention obligation applies, ph47 will explain the applicable retention period.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interest or for direct marketing purposes. Where you object to direct marketing, your data will no longer be used for that purpose.
• Right to Data Portability: You have the right to receive personal data you have provided to ph47 in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: If you believe your rights under the Data Privacy Act have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the ph47 Data Protection Officer using the details in Section 14. ph47 may request verification of your identity before processing a rights request to ensure that personal data is not disclosed to unauthorised parties.

12. Minors

ph47 is strictly for persons aged 21 years and above. ph47 does not knowingly collect personal data from individuals under the age of 21. If ph47 discovers that personal data has been collected from a person under the age of 21, the account will be immediately closed, any funds will be returned to the verified owner of the payment method used, and the personal data will be securely deleted as soon as legally permissible.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account or provided personal data to ph47, please contact our support team immediately.

13. Changes to This Privacy Policy

ph47 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before taking effect.

The current version of this Privacy Policy, including its version number and last-updated date, is always accessible at ph47.club/privacy-policy. Continued use of ph47 after the effective date of any update constitutes your acknowledgement of the revised Policy.

14. Contact Us & Data Protection Officer

For all privacy-related enquiries, rights requests, or concerns regarding the handling of your personal data by ph47, please contact our Data Protection Officer:

Data Protection Officer, ph47
Email: [email protected] (plain text — not a clickable link)
Available via 24/7 Live Chat on ph47.club

ph47 will acknowledge receipt of all privacy-related requests within 3 business days and will endeavour to resolve all requests within 15 business days. Where a request is complex or involves a large volume of data, ph47 may extend this period and will notify you accordingly.

This Privacy Policy is governed by the laws of the Republic of the Philippines, in particular Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. Any dispute arising from this Privacy Policy shall be subject to the jurisdiction of Philippine courts and the regulatory oversight of the National Privacy Commission.